Spa Policy

Clients are asked to wash hands thoroughly when entering the massage room and to wear a face mask at entrance and during the massage when supine (face up). Disposable face masks are available if needed. 

24-hour cancellation notice is required prior to the start of the appointment. The full session fee will be automatically charged to the account in the case of no-shows and missed appointments. If any symptoms of COVID-19 or any other illnesses are present, cancellation fees will be waived, and appointment will be rescheduled. Health and safety is our priority.

If any symptoms related to COVID-19 are present, or if having recently arrived from a COVID-19 hotspot, client will be asked to reschedule appointment.

All sessions begin and end by scheduled times.

Please arrive at least 10 minutes early to the appointment to allow for enough time for paperwork and assessment. Sessions will end at the scheduled time to ensure the next client is not delayed. Arriving late will reduce the time of treatment and full fee will still apply. Late arrivals may result in a shortened appointment.

Please do not wear lotions, oils or fragrances as it might interfere with the treatment and/or of the next client as well.

Please turn off cell phone devices to ensure a fully relaxing environment.

Client will be fully draped (as required by NC law) exposing only the areas that are being treated, and always undressing to the level of comfort of the client. Client has full right to stop the session at any time and for any reason.

Sexual behaviors, comments, advances or anything related to that matter by either the client or the therapist will not be tolerated, and the session will be terminated at once.

In the event of client or therapist illness and for the safety and wellbeing of both, the appointment shall be rescheduled.

The therapist will adhere to the limitations of massage therapy practice. This includes but is not limited to diagnosing and/or giving opinions about medical conditions and/or prescribing of medications. Therapist may refer client to another therapist or health physician.

Communication between client and therapist shall be conducted by provided email and/or phone number within the business hours established (Monday, Wednesday, Thursday, Friday, Saturday, Sunday from 10am-7pm.)

All personal information and communication between client and therapist regarding the client shall remain strictly confidential. Permission by the client is required to release personal information to a third party.

For outcall appointments, a previous phone meeting with the client is required to discuss treatment space, logistics, etc.

Parents/guardians of patients under 18 years of age are always required to be in the treatment room during the session during any treatment room services. 

Children are permitted in the salon or spa area if they are booked for a service. Children are expected to be on their best behavior, and must be supervised by an adult guardian at all times. High volume electronic devices are not allowed to play in the spa. We do not have facilities to care for children and hope you understand we cannot assure their safety in a professional environment. We also do not want to compromise the experience of our other guests.

Therapist has the right to refuse a client if he/she is being belligerent, appears to be under the influence of alcohol or drugs, does not adhere to basic standards of ethics and behavior and/or makes any sexual remarks or actions.

Available payment options are cash, debit card, or credit card. No personal checks are accepted.